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chatwoot.com
6 tools that solve a similar problem. Compare what each costs and what it covers.
Shared inbox priced per workspace, not per seat
Crisp is the hosted version of the same shared inbox, priced per workspace rather than per agent, with a free tier and paid from $45.
Works with Instagram, Facebook, WhatsApp
Instagram and WhatsApp replies, sent automatically
Manychat is the hosted way to get automated Instagram and WhatsApp replies working this afternoon, from $14 with a free tier, no server required.
Works with Instagram, TikTok, Facebook, WhatsApp
One inbox for DMs across every messaging app
Respond.io collects DMs from every messaging app into one inbox from $79, a hosted swap for a team that would rather buy the queue than run it.
Works with Instagram, Facebook, WhatsApp
WhatsApp, Instagram and web chat in one inbox
Gallabox pools WhatsApp, Instagram and web chat into one inbox, a trial at $112 with no free plan, hosted rather than self-run like Chatwoot's open-source route.
Works with Instagram, WhatsApp
Live chat that is free, with paid extras
tawk.to gives you free live chat with paid extras, matching Chatwoot's price appeal without the self-hosting work.
One inbox for email, chat and social
Re:amaze pulls email, chat and social into one inbox from $29, for a team that wants the queue without the infrastructure job.