Chatwoot vs Gallabox Comparison 2026
Chatwoot collects every channel, chat, email, Instagram, WhatsApp, into one open-source inbox that costs nothing to self-host or $19 a person a month if paid annually through the hosted plan. Gallabox is built specifically around WhatsApp, Instagram and a web widget for small sales teams, with a drag-and-drop bot builder and two-way CRM sync in front of the inbox, starting at $112 a month billed annually for three user accounts, near $37 a person before WhatsApp's own conversation charges. Chatwoot is the wider, cheaper option for anybody who can run it; Gallabox is the narrower one built to sell.
Open-source inbox for every channel at once
WhatsApp, Instagram and web chat in one inbox
At a glance
- Chatwoot starts cheaper, at $19.
- Only Chatwoot has a free tier.
Side by side
Chatwoot | Gallabox | |
|---|---|---|
| Starting price (they differ) | From $19 | From $112 |
| Pricing model (they differ) | Free plan, paid tiers | Free trial, then paid |
| Free tier (they differ) | Yes | No |
| Billing | Not stated | Not stated |
| Free trial | Not stated | Not stated |
| API | Yes |
Chatwoot
Open-source inbox for every channel at once
Chatwoot collects website chat, email, Instagram, WhatsApp and the rest into one queue, and it is open source, so the version you self-host costs nothing and keeps the conversation data on your own server. That is the reason most people arrive. The hosted plans are priced per agent for anybody who would rather not run it. Setting up the self-hosted route is a real infrastructure job and the docs do not pretend otherwise.
Our note
Be honest about whether you have somebody who will keep a self-hosted deployment patched, because the free version is only free if that person already exists. If not, the hosted tier at $19 an agent is competitive on its own terms and the open source part is a nice fallback rather than the plan.
Only on this side
- Covers community platforms
- Works with Facebook
Gallabox
WhatsApp, Instagram and web chat in one inbox
Gallabox is a shared inbox for WhatsApp Business, Instagram and a website widget, with a drag-and-drop bot builder in front of it and a CRM sync behind it. It is aimed at teams answering sales questions rather than at a single creator answering DMs, and the seat caps on the cheap plan say so.
Why people weigh these two
- Gallabox instead of Chatwoot
- Gallabox pools WhatsApp, Instagram and web chat into one inbox, a trial at $112 with no free plan, hosted rather than self-run like Chatwoot's open-source route.
- Chatwoot instead of Gallabox
- Chatwoot is the open-source route to an every-channel inbox, with a free tier and paid plans from $19.
Which one should you pick
Choose Chatwoot for a support team that wants every channel in one queue without paying a premium for it. Self-hosting is free and unlimited; the hosted route is $19 a person a month billed annually, a fraction of Gallabox's roughly $37 a person on its Basic plan. It has no bot builder or CRM sync built in, so a sales-qualifying flow has to live somewhere else.
Choose Gallabox for a small sales team living on WhatsApp, where the drag-and-drop bot builder and two-way CRM sync do work Chatwoot simply does not offer. Basic runs $112 a month billed annually for three user accounts and one channel each of WhatsApp, Instagram and web, with extra channels at $20 a month and WhatsApp's own conversation charges on top of all of it. Past three people, the $248 tier above Basic adds users at $18 each rather than forcing a bigger jump.
Common questions
- Which one costs less per person?
- Chatwoot, by a wide margin: its hosted plan is $19 a person a month billed annually. Gallabox's Basic plan is $112 a month billed annually for up to three people, which works out to roughly $37 a person before WhatsApp's own conversation charges apply.
- Which one includes a bot builder and CRM sync?
- Gallabox does, on every tier: a drag-and-drop bot builder up front and two-way CRM sync behind the inbox. Chatwoot's listing does not mention either; it is a shared inbox rather than a sales tool.
- Can either one be self-hosted?
- Chatwoot can, for free and with no conversation limit, since it is open source. Gallabox is hosted only, with no self-hosted option in its listing.
- Does either one cap how many people can use it?
- Gallabox does on its Basic plan: a hard cap of three user accounts, with extra users at $18 a month on the next tier up. Chatwoot's hosted plans charge per agent with no stated headcount cap, and self-hosting has no cap at all.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.