Chatwoot vs Re:amaze Comparison 2026
Chatwoot and Re:amaze both collect email, chat and social messages into one inbox priced per person, and both will look similar on a features page. Chatwoot is open source, so self-hosting is free and unlimited, and its hosted plan runs $19 a person a month paid annually. Re:amaze is hosted only, at $26.10 a person a month on the same annual basis, or $29 paid monthly, and bundles multiple brands and SMS onto its $49 Pro tier. Re:amaze's own listing says it is the wrong shape for comment moderation; Chatwoot names Instagram and WhatsApp as connected channels directly.
At a glance
- Chatwoot starts cheaper, at $19.
- Only Chatwoot has a free tier.
Side by side
Chatwoot | Re:amaze | |
|---|---|---|
| Starting price (they differ) | From $19 | From $29 |
| Pricing model (they differ) | Free plan, paid tiers | Paid subscription |
| Free tier (they differ) | Yes | No |
| Billing | Not stated | Monthly or annual |
| Free trial | Not stated | Not stated |
| API | Yes |
Chatwoot
Open-source inbox for every channel at once
Chatwoot collects website chat, email, Instagram, WhatsApp and the rest into one queue, and it is open source, so the version you self-host costs nothing and keeps the conversation data on your own server. That is the reason most people arrive. The hosted plans are priced per agent for anybody who would rather not run it. Setting up the self-hosted route is a real infrastructure job and the docs do not pretend otherwise.
Our note
Be honest about whether you have somebody who will keep a self-hosted deployment patched, because the free version is only free if that person already exists. If not, the hosted tier at $19 an agent is competitive on its own terms and the open source part is a nice fallback rather than the plan.
Only on this side
- Covers community platforms
- Works with Instagram
- Works with Facebook
- Works with WhatsApp
Re:amaze
One inbox for email, chat and social
Why people weigh these two
- Re:amaze instead of Chatwoot
- Re:amaze pulls email, chat and social into one inbox from $29, for a team that wants the queue without the infrastructure job.
- Chatwoot instead of Re:amaze
- Chatwoot is open source, so a team can self-host it and avoid a per-member bill entirely, with a free tier if a hosted plan is preferred instead.
Which one should you pick
Choose Chatwoot if self-hosting is realistic for your team, since that route is free and unlimited and keeps data on your own server. Its hosted plan is also the cheaper of the two on a like-for-like annual basis, $19 a person a month against Re:amaze's $26.10. It names Instagram and WhatsApp as connected channels directly, which suits a creator's social volume better than a general helpdesk does.
Choose Re:amaze if the support burden is email, chat and social questions for a product, rather than comments under posts. Basic is $29 a person a month, or $26.10 billed annually, and already includes unlimited email inboxes, chatbots and an AI agent. Its own listing is explicit that comment moderation is the wrong job for it, so a creator whose volume is entirely Instagram replies should look elsewhere.
Common questions
- Which is cheaper per person, Chatwoot or Re:amaze?
- Chatwoot, on a like-for-like basis: its hosted plan is $19 a person a month paid annually. Re:amaze's Basic plan is $26.10 a person a month on the same annual basis, or $29 if paid monthly.
- Can either one be self-hosted?
- Chatwoot can, for free and with no limit, since it is open source. Re:amaze has no self-hosted option in its listing; it is hosted only.
- Is either one built for comment moderation on social posts?
- Neither is the ideal fit, but Chatwoot at least names Instagram and WhatsApp as connected channels. Re:amaze's own listing says a creator whose entire volume is replies under posts is buying the wrong shape of tool.
- Which one supports running more than one brand from a single account?
- Re:amaze does, from its $49 Pro plan upward. Chatwoot's listing does not mention multi-brand support.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.