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Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Free is $0 with the chat widget and additional agents at $10 a month. Pro is $45, Unlimited $95 and Enterprise $295, each per month per workspace with unlimited agents and $5, $25 and $75 of AI credits respectively. Any plan can be tried free for 14 days with no card.
Small teams who all need to answer messages and do not want to pay per person, and creators consolidating Instagram, email and site chat into one inbox. A single person answering a handful of messages a week should stay on the free plan indefinitely.
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
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