LiveChat

LiveChat puts a chat window on a site and routes the conversations to whoever is answering, with canned replies, transcripts and a record of what somebody was looking at when they asked. It is priced per person rather than per conversation, so a solo operator pays for one seat. The chatbot is a separate product from the same company at its own price. For a creator selling a course or a service, this is the direct line.

Three published tiers plus an enterprise one sold by conversation. Starter is $19 a person a month billed annually and $25 billed monthly; Team is $49 or $59; Business is $79 or $89. The comparison table prints both cadences outright and states all prices are in dollars, which is rarer in this category than it should be. A 14 day trial covers the plans. The chatbot product is a separate subscription from $52 a month and is not included at any tier.

Somebody selling a course, a service or a product where the question before the purchase is the purchase, and answering it live is worth a seat. Per-person pricing makes it affordable for one operator, which volume-based chat tools rarely are. Anybody wanting the conversations answered automatically rather than by a person is buying the wrong half of this company's catalogue and should price the chatbot separately.