Crisp vs Wati Comparison 2026
Crisp charges $45 a month per workspace with unlimited agents and no annual requirement. Wati charges $59 a month, but only if billed annually, for three users and one channel, with extra people costing $39 to $89 a month each. Meta's own per-message charges then sit on top of Wati's subscription, so its own listing calls the $59 a starting point rather than a bill. Crisp's flat fee does not carry that same variable layer.
Shared inbox priced per workspace, not per seat
WhatsApp broadcasts and a shared team inbox
At a glance
- Crisp starts cheaper, at $45.
- Only Crisp has a free tier.
- Wati bills annually only, so there is no month to try it for.
Side by side
Crisp | Wati | |
|---|---|---|
| Starting price (they differ) | From $45 | From $59 |
| Pricing model (they differ) | Free plan, paid tiers | Free trial, then paid |
| Free tier (they differ) | Yes | No |
| Billing (they differ) | Monthly or annual | Annual only |
| Free trial (they differ) | 14 days | 7 days |
Crisp
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
- Works with Facebook
Wati
WhatsApp broadcasts and a shared team inbox
Wati sits on the official WhatsApp Business API and gives a team one inbox for it, plus broadcast campaigns and keyword automations. For a creator whose audience lives in WhatsApp groups, that is the difference between a personal phone and something two people can answer. Message charges from Meta land on top of the subscription, which is the part that surprises people.
Why people weigh these two
- Wati instead of Crisp
- Wati is the WhatsApp-first version, broadcasts plus a shared team inbox from $59, matched to an audience that lives on WhatsApp.
- Crisp instead of Wati
- Crisp prices its shared inbox per workspace rather than per seat, with a free tier and plans from $45, cheaper to scale as a team grows.
Which one should you pick
Pick Crisp if you want a flat, predictable bill regardless of team size or message volume. Free starts the chat widget at no cost, and Pro at $45 a month per workspace covers unlimited agents with no annual commitment required to get that price.
Pick Wati if WhatsApp is where your audience already lives, particularly outside North America, and you need the official Business API with broadcast campaigns built for it. Growth is $59 a month billed annually for three users, but budget for Meta's own per-message charges on top, since its own listing is direct that the subscription is a starting point rather than the whole bill.
Common questions
- Is Wati's $59 a month available without an annual commitment?
- No, its own listing states Growth is $59 a month billed annually, with no monthly-only option mentioned. Crisp's $45-a-month Pro plan carries no annual requirement to reach that price.
- Do Meta's WhatsApp charges apply on top of Wati's subscription?
- Yes, and its own listing is explicit that these move by message category and make the $59 a starting point rather than a bill. Crisp's listing does not describe a comparable per-message charge layered on top of its flat fee.
- How many people can use each plan before extra charges apply?
- Wati's Growth plan includes three users, with extra people costing $39 to $89 a month each depending on tier. Crisp's paid plans include unlimited agents in the flat per-workspace price, so team size does not add to the bill at all.
- Which suits a creator whose audience is mostly on WhatsApp in Southeast Asia or Latin America?
- Wati, by design: its own listing names those regions directly as where its audience is concentrated, with the official WhatsApp Business API and broadcast campaigns built for it. Crisp supports WhatsApp as one of several channels rather than building specifically around it.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.