Growing an audience
Running the business
Both cover dm & comment automation. Here is what separates them on price, billing, what you can take with you, and coverage.
| Crisp | tawk.to | |
|---|---|---|
| Starting price | From $45 | Free |
| Pricing model | Free plan, paid tiers | Free |
| Free tier | Yes | Yes |
| Billing | Monthly or annual | Not stated |
| Free trial | 14 days | Not stated |
| API | Yes | Not stated |
| Data export | Not stated | Not stated |
| Their cut | Not stated | Not stated |
| Runs on | Web, macOS, Windows, iOS, Android | Web |
| Covers | DM & Comment Automation, Social Media Management | DM & Comment Automation |
| Works with | Instagram, Facebook | Nothing in particular |
| Founded | Not listed | Not listed |
| Reader rating | No reviews yet | No reviews yet |
| Live deals | None right now | None right now |
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
Live chat that is free, with paid extras
tawk.to gives away the live chat widget itself, with unlimited agents and no seat count, and earns from three things around it: taking the branding off, an AI bot answering from your knowledge base, and hired human agents who answer chats for you by the hour. That last one is unusual enough to be the reason to look. The free product is not a trial and does not expire.
Our note
Leave the branding on and it genuinely costs nothing, which makes the decision easy for a small site. The $1 an hour agent service is the part worth reading twice, because it is priced unlike anything else in this category.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.