Crisp vs LiveChat Comparison 2026
Both cover dm & comment automation. Here is what separates them on price, billing, what you can take with you, and coverage.
Shared inbox priced per workspace, not per seat
Live chat with the price printed both ways
Why people weigh these two
- LiveChat instead of Crisp
- LiveChat covers the site chat channel from $19; Crisp's case against it is folding email and the social inboxes into the same customer thread.
At a glance
- LiveChat starts cheaper, at $19.
- Only Crisp has a free tier.
Side by side
Crisp | LiveChat | |
|---|---|---|
| Starting price (they differ) | From $45 | From $19 |
| Pricing model (they differ) | Free plan, paid tiers | Paid subscription |
| Free tier (they differ) | Yes | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | 14 days | 14 days |
| API | Yes |
Crisp
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
- Covers social media management
- Works with Instagram
- Works with Facebook
- Works with WhatsApp
LiveChat
Live chat with the price printed both ways
LiveChat puts a chat window on a site and routes the conversations to whoever is answering, with canned replies, transcripts and a record of what somebody was looking at when they asked. It is priced per person rather than per conversation, so a solo operator pays for one seat. The chatbot is a separate product from the same company at its own price. For a creator selling a course or a service, this is the direct line.
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