Crisp vs LiveChat Comparison 2026
Crisp charges $45 a month per workspace with unlimited agents; LiveChat charges per person, $19 a month billed annually or $25 monthly for Starter. At one seat LiveChat can be cheaper than Crisp's Pro tier. Past two or three people, Crisp's flat fee wins outright. LiveChat also sells its chatbot as a separate product from $52 a month, not included at any tier, while Crisp bundles AI credits into every paid plan.
Shared inbox priced per workspace, not per seat
Live chat with the price printed both ways
At a glance
- LiveChat starts cheaper, at $19.
- Only Crisp has a free tier.
Side by side
Crisp | LiveChat | |
|---|---|---|
| Starting price (they differ) | From $45 | From $19 |
| Pricing model (they differ) | Free plan, paid tiers | Paid subscription |
| Free tier (they differ) | Yes | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | 14 days | 14 days |
| API |
Crisp
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
- Covers social media management
- Works with Instagram
- Works with Facebook
- Works with WhatsApp
LiveChat
Live chat with the price printed both ways
LiveChat puts a chat window on a site and routes the conversations to whoever is answering, with canned replies, transcripts and a record of what somebody was looking at when they asked. It is priced per person rather than per conversation, so a solo operator pays for one seat. The chatbot is a separate product from the same company at its own price. For a creator selling a course or a service, this is the direct line.
Why people weigh these two
- LiveChat instead of Crisp
- LiveChat covers the site chat channel from $19; Crisp's case against it is folding email and the social inboxes into the same customer thread.
- Crisp instead of LiveChat
- Crisp charges per workspace rather than per seat, so a small team pays one flat price no matter how many people answer chats. It starts at $45 a month and keeps a free tier.
Which one should you pick
Pick Crisp once more than a couple of people are answering messages, since Pro at $45 a month per workspace does not change price as agents are added. The free plan is real enough that a single person answering a handful of messages a week never has to pay at all.
Pick LiveChat for a true solo operation where per-person pricing at $19 to $25 a month undercuts Crisp's flat workspace fee, especially if visitor context and canned replies matter more than a unified inbox. Budget separately for the chatbot if deflecting questions was the reason you came: it is a different subscription from $52 a month, not included here.
Common questions
- Which is cheaper for a solo operator?
- LiveChat can be: Starter is $19 a month billed annually for one seat, under Crisp's $45-a-month Pro tier. But Crisp's free plan costs nothing at all for a single person answering a handful of messages a week, which beats either paid price.
- At what team size does Crisp become the better deal?
- Around two to three people. LiveChat's per-person Starter price adds up as headcount grows, while Crisp's $45-a-month Pro plan includes unlimited agents at that same flat rate, so a team of five pays what a team of one pays.
- Does LiveChat's price include the chatbot?
- No, its own listing is clear that the chatbot is a separate subscription from $52 a month, not bundled with any live chat tier. Crisp includes AI credits, $5 to $75 worth depending on plan, inside its subscription instead of selling that separately.
- Do both print monthly and annual prices clearly?
- LiveChat does, stating $19 billed annually against $25 monthly for Starter. Crisp's $45 Pro price is stated flatly per month per workspace, with no separate annual figure given in its own listing.
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