Growing an audience
Running the business
Both cover dm & comment automation and social media management. Here is what separates them on price, billing, what you can take with you, and coverage.
| Crisp | Gallabox | |
|---|---|---|
| Starting price | From $45 | From $112 |
| Pricing model | Free plan, paid tiers | Free trial, then paid |
| Free tier | Yes | No |
| Billing | Monthly or annual | Not stated |
| Free trial | 14 days | Not stated |
| API | Yes | Yes |
| Data export | Not stated | Not stated |
| Their cut | Not stated | Not stated |
| Runs on | Web, macOS, Windows, iOS, Android | Web |
| Covers | DM & Comment Automation, Social Media Management | DM & Comment Automation, Social Media Management |
| Works with | Instagram, Facebook | Nothing in particular |
| Founded | Not listed | Not listed |
| Reader rating | No reviews yet | No reviews yet |
| Live deals | None right now | None right now |
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
WhatsApp, Instagram and web chat in one inbox
Gallabox is a shared inbox for WhatsApp Business, Instagram and a website widget, with a drag-and-drop bot builder in front of it and a CRM sync behind it. It is aimed at teams answering sales questions rather than at a single creator answering DMs, and the seat caps on the cheap plan say so.
Our note
Worth it if WhatsApp is where your customers already are and there is more than one of you answering. The three-account cap on Basic is a hard cap rather than a soft one, so count your team before choosing that tier.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.