Crisp vs Gallabox Comparison 2026
Crisp charges per workspace, not per person: $45 a month for Pro with unlimited agents, the opposite of how this category usually prices. Gallabox charges per seat instead, $112 a month for Basic billed annually, with a hard cap of three user accounts and extra people at $18 to $24 a month each, plus Meta's own WhatsApp conversation charges on top. A team of five costs the same $45 on Crisp and considerably more on Gallabox.
Shared inbox priced per workspace, not per seat
WhatsApp, Instagram and web chat in one inbox
At a glance
- Crisp starts cheaper, at $45.
- Only Crisp has a free tier.
Side by side
Crisp | Gallabox | |
|---|---|---|
| Starting price (they differ) | From $45 | From $112 |
| Pricing model (they differ) | Free plan, paid tiers | Free trial, then paid |
| Free tier (they differ) | Yes | No |
| Billing | Monthly or annual | Not stated |
| Free trial | 14 days | Not stated |
| API |
Crisp
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
- Works with Facebook
Gallabox
WhatsApp, Instagram and web chat in one inbox
Gallabox is a shared inbox for WhatsApp Business, Instagram and a website widget, with a drag-and-drop bot builder in front of it and a CRM sync behind it. It is aimed at teams answering sales questions rather than at a single creator answering DMs, and the seat caps on the cheap plan say so.
Why people weigh these two
- Gallabox instead of Crisp
- Gallabox combines WhatsApp, Instagram and web chat in one inbox from $112, a pricier take on the same consolidation.
- Crisp instead of Gallabox
- Crisp is a shared inbox priced per workspace rather than per seat, with a free tier and paid plans from $45.
Which one should you pick
Pick Crisp if more than one or two people will be answering messages, since adding agents costs nothing on the paid plans. Free starts the chat widget at no cost, and Pro at $45 a month per workspace covers a growing team without the bill growing with it.
Pick Gallabox if the drag-and-drop bot builder and two-way CRM sync on the official WhatsApp Business API are what you need, and your team fits inside the seat caps. Basic is $112 a month billed annually for three users, and Meta's own per-message charges sit on top of whatever tier you choose.
Common questions
- Which charges more as a team grows?
- Gallabox does. Basic caps at three user accounts and extra people cost $18 to $24 a month each. Crisp's paid plans include unlimited agents at no extra cost, so a team of five or ten costs the same $45 a month as a team of one.
- Does Crisp have a bot builder like Gallabox's?
- Its listing does not describe a drag-and-drop bot builder in the same terms; Crisp's strength is the unified thread per customer and AI credits included by tier. Gallabox's qualifying-question bot in front of the inbox is a specific feature its own listing leads with.
- Do Meta's WhatsApp message charges apply on both platforms?
- Gallabox's own listing states its per-message charges sit on top of the subscription and calls this the cost most people forget to budget for. Crisp's listing does not address WhatsApp message charges directly, so confirm that separately if WhatsApp is the main channel.
- Which has a free plan?
- Only Crisp, and it is a real chat widget rather than a countdown demo. Gallabox has no free tier; Basic starts at $112 a month billed annually with a hard cap of three users.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.