Growing an audience
Running the business
Both cover dm & comment automation. Here is what separates them on price, billing, what you can take with you, and coverage.
| Chatling | Crisp | |
|---|---|---|
| Starting price | From $40 | From $45 |
| Pricing model | Free plan, paid tiers | Free plan, paid tiers |
| Free tier | Yes | Yes |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | None | 14 days |
| API | Yes | Yes |
| Data export | Some of it | Not stated |
| Their cut | Not stated | Not stated |
| Runs on | Web | Web, macOS, Windows, iOS, Android |
| Covers | DM & Comment Automation, AI Content Tools | DM & Comment Automation, Social Media Management |
| Works with | Nothing in particular | Instagram, Facebook |
| Founded | Not listed | Not listed |
| Reader rating | No reviews yet | No reviews yet |
| Live deals | None right now | None right now |
A support bot trained on pages you point it at
Chatling builds a chatbot from a site, a sitemap or a set of documents, and keeps it in step by re-reading those sources on a schedule. Setting one up is closer to filling in a form than to drawing a flow, which is the whole appeal for somebody who wants questions answered rather than a project. Conversations are the meter, and the free plan gives enough of them to see whether the answers hold up.
Our note
The auto-sync is the feature worth paying for, because the usual failure of a document-trained bot is that it answers from last year's page. Check the add-on prices before comparing headline rates, since a second chatbot and a second seat move the real number.
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Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.
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