Gallabox vs Wati Comparison 2026
Gallabox and Wati both sell a team WhatsApp inbox to the same audience, small businesses selling through WhatsApp outside North America, and both charge Meta's per-message fees on top of the subscription. At the same three-user cap, Gallabox Basic is $112 a month billed annually against Wati Growth's $59, though Gallabox Basic also bundles Instagram and a web widget where Wati Growth covers one channel. The choice comes down to how many channels you need against how much you want to pay for the extra ones.
WhatsApp, Instagram and web chat in one inbox
WhatsApp broadcasts and a shared team inbox
At a glance
- Wati starts cheaper, at $59.
- Neither has a free tier.
Side by side
Gallabox | Wati | |
|---|---|---|
| Starting price (they differ) | From $112 | From $59 |
| Pricing model | Free trial, then paid | Free trial, then paid |
| Free tier | No | No |
| Billing | Not stated | Annual only |
| Free trial | Not stated | 7 days |
| API | Yes |
Gallabox
WhatsApp, Instagram and web chat in one inbox
Gallabox is a shared inbox for WhatsApp Business, Instagram and a website widget, with a drag-and-drop bot builder in front of it and a CRM sync behind it. It is aimed at teams answering sales questions rather than at a single creator answering DMs, and the seat caps on the cheap plan say so.
Our note
Worth it if WhatsApp is where your customers already are and there is more than one of you answering. The three-account cap on Basic is a hard cap rather than a soft one, so count your team before choosing that tier.
Wati
WhatsApp broadcasts and a shared team inbox
Wati sits on the official WhatsApp Business API and gives a team one inbox for it, plus broadcast campaigns and keyword automations. For a creator whose audience lives in WhatsApp groups, that is the difference between a personal phone and something two people can answer. Message charges from Meta land on top of the subscription, which is the part that surprises people.
Our note
Meta's per-message charges sit on top of the subscription and move with message category, so the $59 is a starting point rather than a bill. Whether it is worth paying is a question about where the audience already is, not about features.
Why people weigh these two
- Wati instead of Gallabox
- Wati is the closest swap, WhatsApp broadcasts with a shared team inbox, at a lower $59 entry price.
- Gallabox instead of Wati
- Gallabox adds Instagram and web chat to the same inbox as WhatsApp, at $112, broader channel coverage than Wati for close to double the price.
Which one should you pick
Pick Gallabox if you need Instagram and a website widget answered from the same inbox as WhatsApp, not just WhatsApp alone. Basic is $112 a month billed annually for three users and 500 AI credits, nearly double Wati's equivalent seat count, and that gap buys the extra two channels plus a two-way CRM sync.
Pick Wati if WhatsApp is the only channel that matters and you want the lower price for the same three-user cap. Growth is $59 a month billed annually, almost half of Gallabox Basic, though it covers WhatsApp only on that tier; Instagram and Messenger arrive on top. Either way, budget separately for Meta's per-message charges, which neither subscription includes.
Common questions
- For the same team size, which is cheaper?
- Wati. Growth covers three users at $59 a month billed annually, against Gallabox Basic's $112 a month for the same three-user cap, roughly double the price for a comparable seat count.
- Why does Gallabox cost more for the same number of users?
- Gallabox Basic bundles Instagram and a website widget alongside WhatsApp in one inbox, plus a two-way CRM sync. Wati Growth's $59 price covers one channel, so reaching the same channel spread on Wati means moving up a tier.
- Do Meta's WhatsApp charges apply to both?
- Yes. Both briefs state that Meta's per-message charges sit on top of the subscription and are the cost most people forget to budget for. Neither Gallabox's nor Wati's headline price includes them.
- Which is a better fit for a solo creator rather than a team?
- Neither, really. Both briefs describe themselves as built for small teams selling through WhatsApp, particularly outside North America, with seat caps and pricing aimed at more than one person answering messages.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.