Chatling vs LiveChat Comparison 2026
Chatling answers from pages you already have, automatically, with nobody watching a queue. LiveChat puts a window on your site and routes each conversation to a person who is on shift, priced per seat rather than per conversation. Chatling starts at $40 a month with a free plan first; LiveChat has no free tier and starts at $25 a month per person, or $19 billed annually. The choice is not which answers faster, it is whether a person or a document should be doing the answering.
A support bot trained on pages you point it at
Live chat with the price printed both ways
At a glance
- LiveChat starts cheaper, at $19.
- Only Chatling has a free tier.
Side by side
Chatling | LiveChat | |
|---|---|---|
| Starting price (they differ) | From $40 | From $19 |
| Pricing model (they differ) | Free plan, paid tiers | Paid subscription |
| Free tier (they differ) | Yes | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial (they differ) | None | 14 days |
Chatling
A support bot trained on pages you point it at
Chatling builds a chatbot from a site, a sitemap or a set of documents, and keeps it in step by re-reading those sources on a schedule. Setting one up is closer to filling in a form than to drawing a flow, which is the whole appeal for somebody who wants questions answered rather than a project. Conversations are the meter, and the free plan gives enough of them to see whether the answers hold up.
Our note
The auto-sync is the feature worth paying for, because the usual failure of a document-trained bot is that it answers from last year's page. Check the add-on prices before comparing headline rates, since a second chatbot and a second seat move the real number.
LiveChat
Live chat with the price printed both ways
LiveChat puts a chat window on a site and routes the conversations to whoever is answering, with canned replies, transcripts and a record of what somebody was looking at when they asked. It is priced per person rather than per conversation, so a solo operator pays for one seat. The chatbot is a separate product from the same company at its own price. For a creator selling a course or a service, this is the direct line.
Why people weigh these two
- LiveChat instead of Chatling
- LiveChat answers the same site visitors with humans rather than a bot, priced plainly from $19 with no free tier.
- Chatling instead of LiveChat
- Chatling trains a bot on your own pages so questions get answered without a person watching the widget, priced from $40 a month with a free tier to try it.
Which one should you pick
Pick Chatling if the questions are repeatable and you would rather not staff a chat window. It retrains itself from your own pages on a schedule and answers around the clock with no person online, for $40 a month after a free plan with a capped number of conversations. It has no live agent behind it at any price, so anything outside what the source pages cover goes unanswered.
Pick LiveChat if the question before a sale is the sale itself, and a real person closing it is worth the seat. Starter is $25 a month paid monthly or $19 paid annually, per person, which keeps a solo operator's bill to one seat rather than a volume tier built for a team. The chatbot half of the same company is a separate $52-a-month subscription and is not included, so budget for both if live agents and automated answers are both on the list.
Common questions
- Does Chatling or LiveChat have a free plan?
- Chatling does: a free tier with a capped number of conversations, then $40 a month for the first paid plan. LiveChat has no free tier at all; its Starter plan runs $25 a month per person, or $19 billed annually, with a 14-day trial to test it first.
- Which one answers chats without a person online?
- Chatling does, every time; it is a bot trained on your own pages with nobody staffing a queue. LiveChat routes each chat to whoever is on shift, and answering with a bot instead means buying its separate chatbot product, which starts at $52 a month and is not part of the LiveChat subscription.
- Is either one affordable for a single person?
- LiveChat is built for exactly that: pricing is per seat, so a solo operator pays for one person rather than a volume tier meant for a team. Chatling also suits one person, but its meter is conversations, and add-ons like a second chatbot or seat cost $2 to $10 more each.
- Can Chatling replace a LiveChat operator?
- Only for questions its source pages already answer. It has no listed way to escalate a chat to a human, so anything a reader asks outside what you have written down needs a different channel.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.