Growing an audience
Running the business
Both cover dm & comment automation. Here is what separates them on price, billing, what you can take with you, and coverage.
| Chatfuel | Crisp | |
|---|---|---|
| Starting price | From $49 | From $45 |
| Pricing model | Free plan, paid tiers | Free plan, paid tiers |
| Free tier | Yes | Yes |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | None | 14 days |
| API | Yes | Yes |
| Data export | Not stated | Not stated |
| Their cut | Not stated | Not stated |
| Runs on | Web | Web, macOS, Windows, iOS, Android |
| Covers | DM & Comment Automation, AI Content Tools | DM & Comment Automation, Social Media Management |
| Works with | Instagram, Facebook | Instagram, Facebook |
| Founded | Not listed | Not listed |
| Reader rating | No reviews yet | No reviews yet |
| Live deals | 1 | None right now |
AI agents that answer DMs and comments
Chatfuel sits in the same place as Manychat and leans harder on the AI half: rather than only matching keywords to canned replies, it will hold a conversation and try to close a sale in the DM. That suits a creator selling a product more than one collecting emails. The free tier is thin enough to be a demo.
Only on this side
Shared inbox priced per workspace, not per seat
Crisp puts live chat, email, and the social inboxes into one thread per customer, and charges for the workspace rather than for each person in it. For a small team that pricing is the reason to look: adding a second and third person changes nothing on the bill. The free tier is a real chat widget rather than a countdown, which makes it a fair place to start.
Our note
Per-workspace pricing is the whole argument, and it gets stronger with every person you add. At one seat it is unremarkable; at five it is a fraction of what the per-seat inboxes charge for the same job.
Only on this side
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.