Making the work
Growing an audience
Running the business
Chatbase trains an agent to answer questions from your own content, from $32 a month for 700 message credits. Typebot builds a conversational form instead, one question at a time with branching on the answers, from $39 a month for 2,000 chats, and the whole thing can be self-hosted for free since it is open source. Chatbase answers open questions. Typebot walks a flow you wrote yourself.
Chatbase | Typebot | |
|---|---|---|
| Starting price (they differ) | From $32 | From $39 |
| Pricing model | Free plan, paid tiers | Free plan, paid tiers |
| Free tier | Yes | Yes |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | 7 days | Not stated |
| API | Yes |
A support agent trained on your own pages
Chatbase builds a chat agent from your site, your documents and your help centre, then puts it on the page as a widget. Answers come from what you fed it rather than from the open web, which is the whole reason to use one of these rather than a general assistant. It also hands off to a person when the agent is out of its depth.
Our note
This is the cheapest sensible way to put a support agent on a site whose answers already exist in writing. Manychat and Chatfuel are the better fit when the conversation happens in Instagram or Messenger rather than on your own page.
Conversational forms, open source
Typebot builds a form that behaves like a chat: one question at a time, branching on the answers, embedded in a page or sent as a link. The free plan runs two hundred conversations a month with no cap on how many bots exist. It is open source, so the whole thing can be self-hosted instead of subscribed to. Pricing counts chats rather than seats, which means a bot that gets popular costs more even if nobody else joins the team.
Chatbase suits a site where visitors ask varied questions that already have answers written down somewhere: $32 a month for 700 credits, with an API and handover to a person built in for when the agent is out of its depth.
Typebot is worth the extra seven dollars a month for more volume, 2,000 chats against Chatbase's 700, and for the option to self-host and remove the meter entirely. It suits lead capture, onboarding and quizzes better than open support, because it answers from a flow you designed rather than from a trained knowledge base. Anybody needing a support inbox with a person behind it is looking at the wrong tool here.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.
| Yes |
| Data export | Not stated | Not stated |
|---|
| Their cut | None | None |
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| Runs on | Web | Web |
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| Covers | DM & Comment Automation | DM & Comment Automation |
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| Works with | Nothing in particular |
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| Founded | Not listed | Not listed |
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| Reader rating | No reviews yet | No reviews yet |
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| Live deals | None right now | None right now |
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Shaded rows are where the two answers disagree and both listings have answered. A row where one side has not stated a fact is left plain, because silence is not a difference.
Our note
Estimate conversations rather than seats when choosing a tier, since a single bot on a busy page will pass 2,000 chats long before a second person needs an account. If you already run your own infrastructure, self-hosting removes the meter entirely and is the reason to prefer this over the closed alternatives.
Only on this side