Chatbase vs Chatling Comparison 2026
Chatbase trains a support agent on your site, docs or help centre from $32 a month for 700 message credits. Chatling does much the same, trained from a URL or a set of documents, from $40 a month, and adds one thing Chatbase does not mention: sources re-read on a weekly or monthly schedule so the bot does not quietly go stale. Chatbase is the cheaper entry point. Chatling is the one that keeps itself updated.
A support agent trained on your own pages
A support bot trained on pages you point it at
At a glance
- Chatbase starts cheaper, at $32.
- Both have a genuinely free tier.
Side by side
Chatbase | Chatling | |
|---|---|---|
| Starting price (they differ) | From $32 | From $40 |
| Pricing model | Free plan, paid tiers | Free plan, paid tiers |
| Free tier | Yes | Yes |
| Billing | Monthly or annual | Monthly or annual |
| Free trial (they differ) | 7 days | None |
| API |
Chatbase
A support agent trained on your own pages
Chatbase builds a chat agent from your site, your documents and your help centre, then puts it on the page as a widget. Answers come from what you fed it rather than from the open web, which is the whole reason to use one of these rather than a general assistant. It also hands off to a person when the agent is out of its depth.
Our note
This is the cheapest sensible way to put a support agent on a site whose answers already exist in writing. Manychat and Chatfuel are the better fit when the conversation happens in Instagram or Messenger rather than on your own page.
Chatling
A support bot trained on pages you point it at
Chatling builds a chatbot from a site, a sitemap or a set of documents, and keeps it in step by re-reading those sources on a schedule. Setting one up is closer to filling in a form than to drawing a flow, which is the whole appeal for somebody who wants questions answered rather than a project. Conversations are the meter, and the free plan gives enough of them to see whether the answers hold up.
Why people weigh these two
- Chatling instead of Chatbase
- Chatling is the same product shape, a support bot trained on pages you point it at, with a free tier and paid from $40 against Chatbase's $32.
- Chatbase instead of Chatling
- Chatbase is the same trained-on-your-pages support agent, with a free tier and paid from $32 against Chatling's $40, and it hands off to a person when stuck.
Which one should you pick
Chatbase is the cheaper choice for a straightforward support widget: $32 a month for 700 credits, with an API and handover to a person built in. The free plan's agents are deleted after 14 days of inactivity, so treat Hobby as the real starting point rather than the free tier.
Chatling is worth the extra eight dollars a month if a site changes often enough that a document-trained bot risks answering from an out-of-date page. Its scheduled re-sync keeps the bot in step automatically. Check the add-on prices, an extra seat at $10 and a second chatbot at $2 to $3, before comparing the two headline numbers directly.
Common questions
- Which is cheaper to start?
- Chatbase, at $32 a month for 700 message credits against Chatling's $40. Both have a free tier, though Chatbase deletes an idle agent after 14 days.
- Which one keeps itself updated automatically?
- Chatling. It re-reads its source pages on a weekly or monthly schedule. Chatbase's listing does not describe automatic re-syncing of its trained content.
- Do either charge extra for a second chatbot or seat?
- Chatling does, with an extra seat at $10 a month and additional chatbots at $2 to $3 each. Chatbase's Hobby plan includes two members without a separate add-on charge.
- Does either hand a conversation over to a person?
- Chatbase does, escalating when the agent is out of its depth. Chatling's listing focuses on exporting chats and leads rather than describing a live handover feature.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.