Re:amaze vs tawk.to Comparison 2026
Re:amaze is a helpdesk that puts email, live chat, social messages and an FAQ in one inbox, priced per team member from $29 a month, or $26.10 billed annually. tawk.to is only live chat, but that chat widget is free forever with no seat count at all; its $29 a month buys an add-on, removing the branding or turning on an AI bot, not the base product. Pick Re:amaze if support needs ticketing and reporting a manager will read. Pick tawk.to if a small site just needs a chat box and can live with a badge.
At a glance
- Only tawk.to has a free tier.
Side by side
Re:amaze | tawk.to | |
|---|---|---|
| Starting price | From $29 | Free |
| Pricing model (they differ) | Paid subscription | Free |
| Free tier (they differ) | No | Yes |
| Billing | Monthly or annual | Not stated |
| Free trial | Not stated | Not stated |
| API | Not stated | Not stated |
Re:amaze
One inbox for email, chat and social
Re:amaze collects email, live chat, social messages and an FAQ into a single helpdesk priced per team member, so a one-person operation pays for one person. Macros, response templates and chatbots handle the questions that repeat. The middle tier adds SMS and voice and the ability to run several brands from one account. Nothing here is built for comment moderation on a social feed, so a creator whose volume is all Instagram replies is buying the wrong shape of tool.
Our note
Start on Basic unless you are supporting two brands, because that is the single feature the Pro tier is really selling and everything else on it is a refinement. Take the annual discount only after a month of real volume, since a helpdesk that turns out to be the wrong shape is an expensive thing to have prepaid.
tawk.to
Live chat that is free, with paid extras
tawk.to gives away the live chat widget itself, with unlimited agents and no seat count, and earns from three things around it: taking the branding off, an AI bot answering from your knowledge base, and hired human agents who answer chats for you by the hour. That last one is unusual enough to be the reason to look. The free product is not a trial and does not expire.
Why people weigh these two
- tawk.to instead of Re:amaze
- tawk.to is free live chat with paid add-ons layered on top, where Re:amaze has no free tier and bills every seat from the first person.
- Re:amaze instead of tawk.to
- Re:amaze combines email, chat and social replies into one inbox instead of a single website widget, starting at $29 with no free tier.
Which one should you pick
Choose Re:amaze if support questions arrive by email, chat and social all at once and need one inbox with macros, chatbots and reporting behind them. Basic is $29 a month per team member, or $26.10 billed annually, and a one-person operation pays for exactly one person. Anybody whose volume is really just comments under posts is buying more helpdesk than the job needs.
Choose tawk.to if the whole requirement is a chat box on the site and the budget is zero: the widget itself never expires and never charges per seat. Removing the badge is a flat $29 a month forever, not a per-agent fee, and the $1-an-hour hired agents are worth reading about since nothing else in this category prices support that way. Skip it if the process needs SLAs and ticket reporting a manager reviews, because that is a helpdesk job and tawk.to is not one.
Common questions
- Is tawk.to really free, or is that just a trial?
- It is genuinely free, not a trial: the chat widget has no seat limit and no expiry. Re:amaze has no free tier at all; its Basic plan starts at $29 a month per team member with a trial whose length is not stated.
- Both list $29 a month. Is that the same thing?
- No, and this is worth checking closely. Re:amaze's $29 a month is the entire product, per team member. tawk.to's $29 a month only removes the branding badge or turns on its AI bot; the chat software underneath stays free either way.
- Which one handles support tickets and SLAs?
- Re:amaze does: it is a helpdesk with macros, chatbots and reporting across email, chat and social. tawk.to says plainly that it is not a helpdesk, so a process that needs ticket reporting a manager reviews belongs on Re:amaze, not on tawk.to.
- Can either one answer chats using human agents I do not employ?
- tawk.to can: hired agents answer on your behalf for $1 an hour, which the company says is how it funds the free product. Re:amaze staffs chats with your own team members, each one adding to the per-seat bill.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.