Gallabox vs Respond.io Comparison 2026
Gallabox is a shared WhatsApp, Instagram and web-chat inbox for a sales team, from $112 a month billed annually for three seats and 500 AI credits. Respond.io pulls Instagram, WhatsApp, Messenger, Telegram and email into one queue with routing rules and human takeover, priced on monthly active contacts rather than seats, from $79 a month for 1,000. Respond.io is cheaper to start and covers more channels; Gallabox's price is built around WhatsApp specifically, credits and a CRM sync it does not have.
WhatsApp, Instagram and web chat in one inbox
One inbox for DMs across every messaging app
At a glance
- Respond.io starts cheaper, at $79.
- Neither has a free tier.
Side by side
Gallabox | Respond.io | |
|---|---|---|
| Starting price (they differ) | From $112 | From $79 |
| Pricing model (they differ) | Free trial, then paid | Paid subscription |
| Free tier | No | No |
| Billing | Not stated | Monthly or annual |
| Free trial | Not stated | 7 days |
| API | Yes |
Gallabox
WhatsApp, Instagram and web chat in one inbox
Gallabox is a shared inbox for WhatsApp Business, Instagram and a website widget, with a drag-and-drop bot builder in front of it and a CRM sync behind it. It is aimed at teams answering sales questions rather than at a single creator answering DMs, and the seat caps on the cheap plan say so.
Our note
Worth it if WhatsApp is where your customers already are and there is more than one of you answering. The three-account cap on Basic is a hard cap rather than a soft one, so count your team before choosing that tier.
Respond.io
One inbox for DMs across every messaging app
Respond.io pulls Instagram, WhatsApp, Messenger and the rest into a single queue, so a brand deal conversation does not get lost because it started on the wrong app. Routing and automation sit on top, and a person can take over from the bot mid-thread. Pricing counts the contacts you talk to each month, which punishes a big audience of light senders.
Only on this side
Why people weigh these two
- Respond.io instead of Gallabox
- Respond.io covers the same multi-channel job, one inbox for DMs across every messaging app, from $79.
- Gallabox instead of Respond.io
- Gallabox covers WhatsApp, Instagram and web chat specifically, a narrower channel list than Respond.io's full spread of messaging apps.
Which one should you pick
Pick Gallabox if WhatsApp is where your sales conversations actually happen and you want a two-way CRM sync built in. Basic is $112 a month billed annually for three user seats and 500 AI credits, with WhatsApp's own conversation charges landing on top, a cost its listing says most people forget to budget for.
Pick Respond.io if your team's messages arrive across more than WhatsApp and Instagram, since it also covers Messenger, Telegram and email in the same queue. Starter is $79 a month for 1,000 monthly active contacts, cheaper than Gallabox's entry price, but the meter counts anyone you exchange messages with, so watch the contact slider before a viral month moves the price sharply.
Common questions
- Which is cheaper to start with?
- Respond.io, at $79 a month for 1,000 monthly active contacts, against Gallabox's $112 a month billed annually for three user seats. The two meter differently, contacts on one side and seats plus credits on the other, so the cheaper sticker price does not always mean the cheaper bill at scale.
- Which one covers more messaging channels?
- Respond.io: Instagram, WhatsApp, Messenger, Telegram and email in one queue. Gallabox covers WhatsApp Business, Instagram and a website widget, three channels total, with a two-way CRM sync Respond.io's listing does not describe.
- Does either charge extra for WhatsApp messages?
- Gallabox does: Meta's WhatsApp conversation charges sit on top of the subscription. Respond.io's listing does not mention an equivalent WhatsApp message charge, though its own contact-based pricing can climb steeply if monthly active contacts grow.
- What is the risk with Respond.io's pricing model?
- It counts monthly active contacts rather than seats, which its listing says punishes a big audience of light senders, and the price climbs steeply right when a viral month moves the contact count. Gallabox's pricing is capped by user seats and AI credits instead.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.