Chatbase vs Re:amaze Comparison 2026
Chatbase builds an AI agent from your own site, docs and help centre, then answers from that material alone, metered in message credits from a 50-message free tier up to $32 a month for 700. Re:amaze is a human team's shared inbox instead: email, live chat, social and an FAQ in one place, priced per team member from $29 a month, with unlimited inboxes, macros and even an AI agent included on the cheapest tier. Chatbase is priced by how many conversations happen. Re:amaze is priced by how many people are answering them.
At a glance
- Re:amaze starts cheaper, at $29.
- Only Chatbase has a free tier.
Side by side
Chatbase | Re:amaze | |
|---|---|---|
| Starting price (they differ) | From $32 | From $29 |
| Pricing model (they differ) | Free plan, paid tiers | Paid subscription |
| Free tier (they differ) | Yes | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | 7 days | Not stated |
| API |
Chatbase
A support agent trained on your own pages
Chatbase builds a chat agent from your site, your documents and your help centre, then puts it on the page as a widget. Answers come from what you fed it rather than from the open web, which is the whole reason to use one of these rather than a general assistant. It also hands off to a person when the agent is out of its depth.
Our note
This is the cheapest sensible way to put a support agent on a site whose answers already exist in writing. Manychat and Chatfuel are the better fit when the conversation happens in Instagram or Messenger rather than on your own page.
Re:amaze
One inbox for email, chat and social
Re:amaze collects email, live chat, social messages and an FAQ into a single helpdesk priced per team member, so a one-person operation pays for one person. Macros, response templates and chatbots handle the questions that repeat. The middle tier adds SMS and voice and the ability to run several brands from one account. Nothing here is built for comment moderation on a social feed, so a creator whose volume is all Instagram replies is buying the wrong shape of tool.
Why people weigh these two
- Re:amaze instead of Chatbase
- Re:amaze at $29 puts email, chat and social in one inbox for a person to answer, where Chatbase answers from your own pages automatically.
- Chatbase instead of Re:amaze
- Chatbase answers with an AI agent trained on existing pages instead of routing questions to a human team, a different shape of support than Re:amaze's per-member inbox.
Which one should you pick
Pick Chatbase if the same handful of questions get asked over and over and the answers already exist in writing somewhere on the site. Free covers 50 message credits a month for one member, and Hobby at $32 a month buys 700 credits and a second member. A busy support page can outrun a plan on credits alone, so watch consumption rather than assuming the headline price holds.
Pick Re:amaze if email, chat and social messages are currently being answered in three different places by an actual team. Basic is $29 per team member a month, or $26.10 billed annually, and already includes unlimited inboxes, macros and an AI agent, so one person running support pays for one person. Anybody whose entire volume is comments under posts is buying a helpdesk to solve a moderation problem, and the shape does not fit either way.
Common questions
- Is Chatbase cheaper than Re:amaze?
- For one person, close: Chatbase's free plan covers 50 messages a month, and Re:amaze's cheapest paid tier is $29 a month with no free plan at all. They bill on different axes though, Chatbase by message credits and Re:amaze by team member, so the cheaper one depends on conversation volume versus headcount.
- Does Re:amaze already include an AI agent, or is that Chatbase's job?
- Re:amaze includes an AI agent even on its cheapest Basic tier at $29 a month. Chatbase's whole product is that AI agent, trained specifically on your own site and documents rather than bundled alongside a human inbox.
- Which one is built for a team rather than one person?
- Re:amaze is priced explicitly per team member, so a five-person support team pays for five seats starting at $29 each a month. Chatbase counts members too, two on its $32 Hobby tier, but the real meter is message credits consumed, not headcount.
- Can Chatbase hand a conversation off to a human the way Re:amaze's team does?
- Yes, that is one of its stated features: it escalates to a person when the agent is out of its depth rather than guessing. Re:amaze is built the other way around, a human team's inbox that happens to include chatbots and an AI agent for the questions that repeat.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.