Making the work
Growing an audience
Running the business
Both cover dm & comment automation. Here is what separates them on price, billing, what you can take with you, and coverage.
One inbox for email, chat and social
One inbox for DMs across every messaging app
Re:amaze | Respond.io | |
|---|---|---|
| Starting price (they differ) | From $29 | From $79 |
| Pricing model | Paid subscription | Paid subscription |
| Free tier | No | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | Not stated | 7 days |
| API | Not stated | Not stated |
| Data export | Not stated | Not stated |
| Their cut | None | None |
| Runs on | Web | Web |
| Covers |
Shaded rows are where the two answers disagree and both listings have answered. A row where one side has not stated a fact is left plain, because silence is not a difference.
One inbox for email, chat and social
Re:amaze collects email, live chat, social messages and an FAQ into a single helpdesk priced per team member, so a one-person operation pays for one person. Macros, response templates and chatbots handle the questions that repeat. The middle tier adds SMS and voice and the ability to run several brands from one account. Nothing here is built for comment moderation on a social feed, so a creator whose volume is all Instagram replies is buying the wrong shape of tool.
Our note
Start on Basic unless you are supporting two brands, because that is the single feature the Pro tier is really selling and everything else on it is a refinement. Take the annual discount only after a month of real volume, since a helpdesk that turns out to be the wrong shape is an expensive thing to have prepaid.
One inbox for DMs across every messaging app
Respond.io pulls Instagram, WhatsApp, Messenger and the rest into a single queue, so a brand deal conversation does not get lost because it started on the wrong app. Routing and automation sit on top, and a person can take over from the bot mid-thread. Pricing counts the contacts you talk to each month, which punishes a big audience of light senders.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.
| DM & Comment Automation |
| DM & Comment Automation, Social Media Management |
| Works with | Nothing in particular | Instagram, Facebook, WhatsApp |
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| Founded | Not listed | Not listed |
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| Reader rating | No reviews yet | No reviews yet |
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| Live deals | None right now | None right now |
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Only on this side