Chatrace vs Re:amaze Comparison 2026
Chatrace replies to a comment with a direct message and tries to convert it, billed flat per account from $39 a month for up to 3,000 contacts, with a $499 white label tier an agency can resell under its own name. Re:amaze is a different shape of tool entirely: a helpdesk that collects email, live chat and social messages into one inbox for an actual support team, priced per team member from $29 a month. Chatrace automates growth from comments. Re:amaze answers support tickets, and its own guidance says a creator whose volume is all Instagram replies is buying the wrong tool if it picks this one.
At a glance
- Re:amaze starts cheaper, at $29.
- Neither has a free tier.
Side by side
Chatrace | Re:amaze | |
|---|---|---|
| Starting price (they differ) | From $39 | From $29 |
| Pricing model | Paid subscription | Paid subscription |
| Free tier | No | No |
| Billing | Monthly or annual | Monthly or annual |
| Free trial | Not stated | Not stated |
| API | Not stated | Not stated |
| Data export |
Chatrace
Comment and DM automation you can white label
Chatrace does the keyword-to-DM trick that Manychat made standard, at a flat price per account rather than per contact tier. The white label plan is the real difference: an agency can put its own name and domain on the whole thing and resell it. Documentation assumes you have built a flow before.
Our note
The reason to choose this over Manychat is arithmetic rather than features: at agency scale the flat per-account price beats per-contact billing, and the white label tier is something Manychat does not sell at all. For one creator on one Instagram account, Manychat is the safer buy.
Only on this side
- Works with Instagram
- Works with Facebook
Re:amaze
One inbox for email, chat and social
Re:amaze collects email, live chat, social messages and an FAQ into a single helpdesk priced per team member, so a one-person operation pays for one person. Macros, response templates and chatbots handle the questions that repeat. The middle tier adds SMS and voice and the ability to run several brands from one account. Nothing here is built for comment moderation on a social feed, so a creator whose volume is all Instagram replies is buying the wrong shape of tool.
Why people weigh these two
- Re:amaze instead of Chatrace
- Re:amaze at $29 is a shared inbox for email, chat and social rather than automation you rebrand and resell to a client.
- Chatrace instead of Re:amaze
- Chatrace is built for comment and DM automation, exactly the shape of tool Re:amaze's own description says it is not, for a creator whose volume is replies under posts rather than email tickets.
Which one should you pick
Pick Chatrace for comment-to-DM automation on Instagram or Facebook, billed flat per account rather than by contact tier, from $39 a month for up to 3,000 contacts. An agency running this for several clients should look straight at the $499 white label plan, which bundles 50 client accounts and your own branding, a tier Re:amaze does not have an equivalent of. A single creator on one account may still find better documentation elsewhere.
Pick Re:amaze if email, chat and social questions are currently being answered in three separate places by a real support team, not automated away. Basic is $29 per team member a month, or $26.10 billed annually, and already includes unlimited inboxes, macros and an AI agent. Its own guidance is explicit that comment moderation on a social feed is not the job it is built for, which is exactly Chatrace's job.
Common questions
- Do Chatrace and Re:amaze solve the same problem?
- No. Chatrace automates replying to comments with a DM, aimed at growth and sales on Instagram and Facebook. Re:amaze is a support helpdesk for email, chat and social messages, and its own guidance says comment moderation is the wrong shape of problem for it to solve.
- Is Chatrace cheaper than Re:amaze?
- They price differently: Chatrace is a flat $39 a month per account for up to 3,000 contacts, with extra team members at $10 each. Re:amaze is $29 per team member a month, so a one-person operation is cheaper on Re:amaze, while an account with many contacts and few staff favours Chatrace's flat rate.
- Does Re:amaze offer a white label option for agencies like Chatrace does?
- No equivalent is described. Chatrace's white label plan is $499 a month for 50 client accounts and full rebranding, built for an agency reselling the software. Re:amaze's tiers add brands, SMS and screen sharing as you move up, but not a resold, rebranded version of the product.
- Which one includes an AI agent on its cheapest tier?
- Both do. Re:amaze bundles an AI agent into Basic at $29 a month. Chatrace's AI runs the comment-to-DM conversation itself starting at $39 a month, which is the core of what it does rather than an add-on feature.
Ratings are the average of reviews readers left. The facts are stated by each tool’s own listing and are not verified by CloutStack. How we make money.